April 2, 2020

Arista Networks serves cloud, enterprise and service provider customers as a business-critical infrastructure. Our Cloud Networking products, services and support are essential to the continued operation of critical infrastructure connecting people and businesses at a time when global communities are driven to physical isolation in an effort to combat the COVID-19 pandemic. We are committed to overcoming the challenges presented by this global pandemic to support the continued operation of your networks and their ability to handle increasing demand.

The health and safety of our employees is key to supporting your networks. Arista has asked all employees globally to work from home with limited exceptions. We have provided essential workers access to our facilities as may be permitted under applicable local laws after instituting additional health and safety measures to reduce their risk from COVID-19. As people around the globe become increasingly affected by this pandemic, the risk of supply chain disruptions also increases as labor shortages and logistic challenges emerge. Arista has taken measures intended to reduce that risk by leveraging our multiple locations and multiple supplier capability more dramatically and by authorizing an increase in inventory levels.

You can be assured that we are working proactively to minimize any disruptions and will be responsive to our customers and this is a top priority for us.  Given the increased risk of quarantines and country-specific orders, we are experiencing logistic disruptions, extending lead-times across our product line.  We are working closely with our customers to plan ahead and have implemented a business continuity expedite process for exceptional situations. We are working around the world with our customers to support them as much as possible. Status of our service depots for RMA replacements can be found at https://www.arista.com/en/support/customer-support.You can also ready my Blog on Arista’s focus on employee safety, community and welfare at https://blogs.arista.com/blog/covid-19-response-letter-from-our-ceo

Please feel free to speak to your sales representative for further details or send us email at info@arista.com. Thank you for your support. Stay safe !

COVID-19 Service Depot Status Map

- Jayshree Ullal, Arista Networks President and CEO